Viable: AI-Powered Qualitative Feedback Analysis

Viable is an AI-powered tool transforming how organizations understand and utilize customer feedback. Leveraging advanced AI and NLP, Viable delivers detailed insights to improve product-market fit, refine messaging, and accelerate data-driven decision-making.

Features

• Deep Qualitative Analysis: Goes beyond sentiment analysis, providing urgency scores, product sub-themes, user profiles, and trend tracking over time.
• Data-Driven Insights: Generates instant, accurate, and data-backed reports for every team.
• Customizable Analysis: Utilizes customer traits and metadata (NPS scores, customer tiers, region, etc.) for nuanced recommendations.
• Wide Data Compatibility: Analyzes sales call transcripts, customer support tickets, market research, employee surveys, and more. Integrates with Zendesk, Intercom, Front, Delighted, Gong, app stores, and virtually any source via Zapier or CSV import.
• Data Security & Compliance: Offers automated PII redaction, a dedicated support team, and SOC 2 Type 2 certification. Only 500 data points are needed to start.
• Free Trial: A 30-day free trial allows users to experience Viable's AI capabilities firsthand.

Benefits

• Improved Product-Market Fit: Gain a deeper understanding of customer needs and preferences.
• Enhanced Messaging: Develop more effective messaging based on in-depth audience insights.
• Faster Decision-Making: Access actionable insights quickly and efficiently.
• Increased Efficiency: Automate the analysis of large volumes of qualitative data.
• Data Security: Ensure the privacy and security of sensitive customer data.

Use Cases

• Product Development: Identify areas for product improvement and innovation.
• Marketing & Sales: Refine messaging and targeting strategies.
• Customer Support: Improve customer satisfaction and resolve issues more effectively.
• Employee Feedback: Gain valuable insights into employee morale and engagement.

Viable empowers organizations to transform raw customer feedback into actionable intelligence, leading to better products, stronger messaging, and improved customer experiences.