Ushur: Intelligent Automation for Seamless Customer Interactions

Ushur is an intelligent automation platform designed to streamline and automate customer interactions across multiple channels, including email, apps, and SMS. Leveraging conversational AI, Ushur understands customer intent and guides interactions efficiently.

Features

• Conversational AI: Enables natural, engaging interactions with customers.
• Multi-channel Support: Integrates with email, apps, SMS, and more.
• Various Products: Offers Conversational Apps, Invisible App, Invisible Portal, SmartMail, and Intelligent Document Automation.
• Pre-trained AI skills & No-code workflows: Enables rapid implementation and high value realization.
• Secure Platform: HIPAA, PCI-DSS, and HITRUST certified, protecting PII.
• Easy Integrations: Seamlessly integrates with existing systems.

Benefits

• Increased Efficiency: Automates repetitive tasks, freeing up human agents.
• Improved Customer Experience: Provides frictionless digital experiences.
• Cost Savings: Reduces operational costs by automating processes.
• Enhanced Security: Protects sensitive customer data with robust security certifications.
• Faster Time to Value: Pre-built AI skills and no-code workflows accelerate implementation.

Use Cases

Ushur addresses diverse use cases, including:

• Email Triage
• RFP & Quote Automation
• IVR Deflection
• Two-Way Texting
• Automated Surveys
• Sales Enablement

Ushur's proactive, adaptable platform achieves end-to-end automation of the customer journey, delivering exceptional efficiency and customer satisfaction.