Unthread: AI-Powered Customer Support in Slack

Unthread revolutionizes customer support by bringing its power directly into your Slack workspace. Transforming support requests into manageable tickets with assignments and SLAs, Unthread acts as your intelligent Slack inbox.

Key Features

• AI-Driven Triaging: Automatically categorizes messages (bugs, feature requests, etc.) and prioritizes urgent requests.
• Automated Workflow: Handles message assignment, escalation, and collaboration seamlessly within Slack.
• Enhanced Collaboration: Enables easy team communication and knowledge sharing on support tickets.
• Response Suggestions: AI suggests responses based on common customer inquiries, speeding up resolution times.
• Customizable Tagging: Add your own tags for improved roadmap planning and prioritization.
• Integrations: Seamlessly connects with Salesforce, Hubspot, Linear, Asana, and more.
• Performance Tracking: Provides tools to monitor and improve support team efficiency.
• Flexible Pricing: Offers free, trial, and paid plans to suit various business needs.

Benefits

• Increased Efficiency: Streamlines workflows and reduces response times.
• Improved Customer Satisfaction: Faster resolutions and more personalized support.
• Enhanced Transparency: Provides a clear view of ticket status and team performance.
• Reduced Risk: Ensures timely addressing of critical issues.
• Stronger Customer Relationships: Fosters direct and efficient communication.

Use Cases

Unthread is ideal for FinTech, Infrastructure SaaS, HR Tech, Agencies, Open Source projects, and Productivity Tool companies needing to improve their customer support processes.

Unthread empowers businesses to deliver exceptional customer support within their preferred communication platform – Slack.