Symbl.ai: Conversation Intelligence Platform

Symbl.ai is a powerful AI-powered platform offering real-time transcription and insightful analytics for unstructured conversation data. Leveraging advanced deep learning models, it provides comprehensive solutions across various industries.

Features

• Real-time Transcription & Speech Recognition: Accurately transcribes audio and video conversations, supporting both real-time and asynchronous processing via APIs, with speeds under 400 milliseconds.
• Conversation Analytics: Generates key metrics such as talk-to-listen ratios, words per minute, talk time, and sentiment analysis by topic.
• Advanced Insights: Offers custom trackers, summarization, topic modeling, and keyword/phrase/intent detection.
• Versatile Integrations: Supports various input channels including video/audio files, telephony, and streaming data.
• Pre-built UI Components: Provides ready-to-use UI elements for seamless integration into existing applications.
• Flexible APIs: Enables easy integration with a single API call for both real-time and asynchronous processing.

Benefits

• Enhanced Understanding: Gain deeper insights into customer interactions, agent performance, and meeting outcomes.
• Improved Efficiency: Automate transcription and analysis, saving time and resources.
• Data-Driven Decision Making: Leverage conversation analytics to inform strategic decisions and improve processes.
• Scalable Solutions: Flexible plans with no usage commitments ensure easy scaling to meet evolving needs.
• Industry-Specific Applications: Addresses the needs of diverse sectors including revenue intelligence, events, remote collaboration, contact centers, and recruiting.

Use Cases

• Revenue Intelligence: Analyze sales calls to identify opportunities and improve closing rates.
• Contact Centers: Monitor agent performance and identify areas for improvement in customer service.
• Event & Webinar Analysis: Gain insights into audience engagement and feedback.
• Remote Collaboration: Improve team communication and collaboration by analyzing meeting transcripts.

Symbl.ai empowers businesses to unlock the value of their conversations through intelligent automation and actionable insights.