SupportLogic: Proactive Support Experience Management

SupportLogic is an AI-powered platform transforming customer support by predicting and preventing escalations before they impact your brand. Leveraging predictive and generative AI, it analyzes real-time customer sentiment to provide actionable insights.

Key Features

• Predictive & Preventative AI: Identify and address potential issues before they escalate.
• Real-time Sentiment Analysis: Understand customer sentiment instantly and react proactively.
• Backlog Management: Optimize support response times and reduce resolution times.
• Intelligent Case Routing: Assign cases to the best-suited agents for improved efficiency.
• Proactive Alerts: Notify relevant stakeholders immediately about critical issues.
• Account Health Management: Track at-risk accounts and proactively address potential problems.
• Agent Productivity Enhancement: Features include case summarization, priority assist, case response assist, translation assist, screen recording, and voice analytics.
• Collaboration Tools: Enable seamless swarming and expert collaboration via preferred messaging apps.
• Integrations: Seamlessly integrates with existing ticketing systems and applications.

Benefits

• Improved Brand Experience: Protect your brand reputation by resolving issues swiftly and efficiently.
• Increased Efficiency: Optimize resource allocation and reduce support costs.
• Enhanced Customer Satisfaction: Provide faster, more personalized, and effective support.
• Improved Agent Productivity: Empower agents with AI-powered tools to handle more cases effectively.
• Data-Driven Insights: Gain valuable insights into customer sentiment and support performance.

Use Cases

• Businesses seeking to improve customer satisfaction and reduce support costs.
• Companies aiming to proactively manage at-risk accounts and prevent escalations.
• Organizations needing to optimize agent productivity and improve case resolution times.

SupportLogic empowers businesses to deliver exceptional customer support through the power of AI.