SearchUnify: Your Unified Cognitive Platform for Enhanced Customer Experiences

SearchUnify is a powerful AI-powered platform designed to revolutionize customer support and self-service. It leverages the latest in artificial intelligence, including LLMs, to provide a comprehensive solution for businesses across diverse industries.

Key Features

• Enterprise Search: Powerful and optimized search capabilities across all your data sources.
• AI-Powered Apps: Including a virtual assistant (SUVA), knowledge enabler (Knowbler), and predictive tools like Escalation Predictor and Agent Helper.
• Insights Engine: Gain valuable insights from search data to understand customer behavior and improve your offerings.
• Cognitive Search: Intelligent search functionality that understands context and intent.
• Extensive Integrations: Connectors for seamless integration with existing systems.
• Robust Analytics & Tuning: Tools to monitor, analyze, and optimize search performance.
• Comprehensive Security: Ensuring data protection and privacy.

Benefits

• Improved Customer Support: Faster resolution times and enhanced customer satisfaction.
• Enhanced Self-Service: Empower customers to find answers independently, reducing support tickets.
• Data-Driven Insights: Understand customer needs and preferences to optimize your services.
• Increased Efficiency: Streamline workflows and improve agent productivity.
• Scalable Solution: Adaptable to businesses of all sizes and across various industries.

Use Cases

SearchUnify caters to a wide range of use cases, including support, self-service portals, communities, knowledge management, customer success, marketing, fraud detection, HR, and intelligent digital experiences. Industries served include banking, e-commerce, education, healthcare, and many more.

SearchUnify empowers organizations with the AI tools necessary to transform customer experiences and unlock valuable insights from their data.