Risotto: Your AI-Powered Slack Help Desk

Risotto is an intelligent IT support solution built for Slack, automating common IT tasks and enhancing team collaboration. It acts as a virtual help desk, improving efficiency and security within your organization.

Features

• Automated Ticket Management: Create, route, and manage support tickets automatically, streamlining workflows.
• AI-Powered Query Resolution: Answer common queries and handle software requests intelligently, learning from past interactions and your knowledge base.
• Direct Messaging & Public Channel Support: Provide support seamlessly within Slack, wherever your team communicates.
• Seamless Integrations: Integrate with popular ticketing systems, identity providers (Okta, Google Workspace), and knowledge stores (Notion, Confluence).
• Automated Software Access: Automate and secure software access approvals, including time-based access controls.
• Natural Language Processing: Handle access requests and other support queries through natural language.

Benefits

• Increased IT Productivity: Automate repetitive tasks, freeing up your IT team to focus on more complex issues.
• Enhanced Security: Improve security posture through automated access controls and streamlined workflows.
• Cost Savings: Reduce the need for constant human intervention, saving time and resources.
• Improved Employee Experience: Provide faster, more convenient IT support, improving employee satisfaction.

Use Cases

• Streamlining Onboarding: Automate new employee software access provisioning.
• Handling Common Issues: Resolve password resets, software installation issues, and other frequent requests automatically.
• Improving Security Posture: Implement and manage time-based access controls for heightened security.
• Centralizing Support: Provide a single point of contact for all IT support requests within Slack.

Risotto ultimately empowers your IT team to work smarter, not harder, leading to a more efficient and secure workplace.