Numa: Revolutionizing Dealership Performance with AI

Numa is a cutting-edge AI tool designed to dramatically improve dealership efficiency and customer satisfaction. By leveraging the power of Generative AI, Numa automates key processes, enhancing the customer experience and freeing up valuable staff time.

Features

• Autonomous Service Management: Automatically captures every Repair Order (RO) and schedules service appointments without human intervention.
• 24/7 Customer Support: Responds to 100% of customer calls, addressing inquiries and demands at scale without additional staffing.
• Intelligent Call Routing: Uses custom rules to route and label conversations based on customer needs and dealership criteria, optimizing BDC efficiency.
• Voice Technology Integration: Leverages voice technology to accurately detect customer intent, further streamlining the BDC workflow.
• Automated Status Updates: Provides automated service updates to customers, boosting the Customer Satisfaction Index (CSI) and reducing service advisor workload.
• Personalized Service at Scale: Delivers personalized service experiences to every customer, thanks to live Dealership Management Systems (DMS) integrations.
• Seamless DMS Integration: Integrates with leading DMS platforms, providing teams with real-time access to customer data during interactions.

Benefits

• Increased Efficiency: Automates repetitive tasks, freeing up staff to focus on higher-value activities.
• Improved Customer Satisfaction: Provides instant responses, personalized service, and proactive updates, eliminating frustrating hold times and unanswered messages.
• Scalable Solution: Handles increased customer demand without requiring additional staff.
• Data-Driven Insights: Provides valuable data on customer interactions and preferences.
• Reduced Operational Costs: Minimizes labor costs associated with handling customer inquiries and scheduling.

Use Cases

• Auto Dealerships: Streamlining service appointments, managing customer inquiries, and improving BDC performance.

Numa empowers dealerships to deliver exceptional customer service while maximizing operational efficiency through intelligent automation.