Netomi: AI-Powered Customer Service for Enterprises

Netomi's advanced AI customer service platform revolutionizes how businesses handle customer support. Going beyond basic chatbots, Netomi automates up to 80% of routine queries in real-time, ensuring your hard-earned customers receive prompt and efficient service.

Features

• Omnichannel Support: Engage customers seamlessly across email, chat, messaging, voice, and SMS.
• Multilingual Capabilities: Provide support in over 100 languages.
• Deep Integration: Integrate seamlessly with existing customer communication software and back-end systems for a unified experience.
• Advanced AI: Leveraging deep learning, Netomi's AI analyzes historical context and current sentiment to create a unique customer intent model, maximizing satisfaction.
• Flexible Operation Modes: Utilize autopilot for fully automated responses or co-pilot mode for AI-assisted agent support.
• Comprehensive Product Suite: Includes conversational AI, email resolution, chat interface, and webforms.

Benefits

• Increased Support Capacity: Expand your team's capabilities by 5x.
• High Resolution Rate: Achieve a 90% ticket resolution rate.
• Improved Customer Satisfaction: Personalized and efficient support leads to happier customers.
• Streamlined Workflows: Automate routine tasks and optimize agent workflows.

Use Cases

Netomi is ideal for enterprise-level businesses seeking to enhance customer service efficiency and satisfaction. It's perfect for companies with high volumes of routine inquiries, requiring multilingual support, or aiming to improve agent productivity and customer satisfaction rates.

Netomi empowers businesses to provide exceptional customer service at scale, improving efficiency and customer loyalty.