Moveworks: Revolutionizing Employee Support with Conversational AI

Moveworks is a leading conversational AI platform designed to streamline employee support, boost productivity, and reduce operational costs. Leveraging advanced large language models like GPT-3, it empowers employees to resolve issues and access enterprise systems through natural, conversational interactions.

Key Features

• Automated Support: Handles a wide array of employee requests across IT, HR, finance, facilities, and communications.
• Multilingual Support: Caters to diverse workforces with seamless language translation.
• Comprehensive Analytics: Provides valuable insights into service desk performance through analysis of unstructured data.
• Robust Integrations: Integrates with existing enterprise systems for seamless workflow.
• User-Friendly Experiences: Offers intuitive interfaces for answers, approvals, concierge services, employee communications, and more.
• Performance Dashboards: Offers real-time visibility into key performance indicators (KPIs).

Benefits

• Improved Employee Experience: Reduces resolution times and improves employee satisfaction.
• Cost Reduction: Automates tasks, freeing up human resources and minimizing operational costs.
• Increased Productivity: Enables employees to quickly resolve issues and access information.
• Data-Driven Insights: Provides actionable insights for optimizing service desk performance.
• Enhanced Security: Facilitates secure and controlled access to systems and information.

Use Cases

• HR Service Desk: Automates HR processes, such as onboarding and policy access.
• IT Service Desk: Provides instant support for IT-related issues, from password resets to software access.
• Identity Access Management: Simplifies user provisioning and access control.
• Knowledge Management: Provides easy access to company information and resources.

Moveworks is trusted by leading organizations and recognized as a leader in chatbot technology, empowering businesses to transform employee support and unlock new levels of efficiency.