Lyro: AI-Powered Chatbot for Seamless Customer Service

Lyro, developed by Tidio, is an AI-powered chatbot designed to revolutionize customer support for small and medium-sized businesses. It offers instant, accurate answers to common customer inquiries, significantly improving response times and scaling support capacity without additional hiring.

Features

• Blazing-Fast Responses: Provides answers in under 15 seconds, compared to the typical 2-minute response time of human agents.
• High Accuracy: Utilizes data from your support content for accurate responses and redirects complex issues to human agents.
• 24/7 Availability: Offers personalized assistance around the clock, ensuring continuous customer support.
• Scalable Support: Handles up to 70% of common inquiries simultaneously, especially beneficial during peak seasons.
• Contextual Understanding: Remembers previous interactions for more personalized and detailed responses.
• Seamless Integration: Integrates with popular helpdesk solutions like Gorgias, Intercom, and Zendesk via Lyro Connect.
• Easy Implementation: Simple one-click activation, requiring no training.

Benefits

• Increased Efficiency: Frees up human agents to focus on complex issues, optimizing your team's workload.
• Improved Response Times: Provides instant answers, enhancing customer satisfaction and loyalty.
• Cost Savings: Reduces the need for additional hiring while maintaining high-quality support.
• Enhanced Customer Experience: Offers personalized and efficient support 24/7.

Use Cases

• Ideal for businesses needing to scale their customer support without increasing staff.
• Perfect for handling high volumes of routine inquiries during peak seasons.
• Suitable for businesses seeking to improve customer response times and satisfaction.

Lyro offers both free and paid plans, starting with 50 free conversations, making it an accessible and powerful solution for enhancing customer service.