Jochem.ai: Your AI-Powered Customer Care Solution

Jochem.ai is an internal AI assistant designed to revolutionize your customer service operations. It leverages a self-improving knowledge base to provide instant answers to customer service agents, dramatically reducing response times and the need for supervisor intervention. Fully GDPR compliant and easily integrated with existing systems like Teams and Slack, Jochem.ai streamlines knowledge management and retrieval.

Features

• Instant Answers: Provides immediate responses to customer care questions, directly within your existing workflows.
• Automated Email & Chat Responses: Quickly answer emails and chats with a single click, freeing up agents for more complex issues.
• Intelligent Escalation: Seamlessly escalates unanswered questions to senior agents, learning from each escalation to improve future performance.
• Comprehensive Knowledge Base Management: Automatically updates and suggests improvements to your knowledge base, ensuring accuracy and completeness.
• Actionable Insights: Offers key metrics like time saved and frequently asked questions (hot topics) for operational optimization.
• Flexible Integration: Easily integrates with existing company apps and knowledge sources via a simple plugin.
• Customizable Permissions: Allows organizations to tailor user permissions and preferences.

Benefits

• Increased Efficiency: Significantly reduces response times and agent workload.
• Improved Customer Satisfaction: Ensures faster and more accurate responses to customer inquiries.
• Reduced Operational Costs: Minimizes the need for team lead intervention and streamlines knowledge management.
• Data-Driven Insights: Provides valuable metrics for continuous improvement of customer service processes.
• Enhanced Agent Productivity: Empowers agents to resolve more inquiries efficiently.

Use Cases

• Ideal for customer service teams of all sizes, from small businesses (basic plan for 10 agents) to large enterprises.
• Suitable for organizations seeking to improve response times, reduce costs, and enhance customer satisfaction.

Jochem.ai empowers your customer service team to deliver exceptional support while gaining valuable operational insights.