InteliConvo® Speech Analytics: Unlock the Power of Customer Conversations

InteliConvo® is a state-of-the-art AI-powered speech analytics platform designed to provide businesses with deep insights from 100% of their recorded customer conversations. This powerful tool analyzes audio data to reveal valuable information about customer buying patterns, intents, sentiments, willingness to pay, and overall brand perception.

Features

• Comprehensive Analysis: Uncovers key insights into customer behavior, including buying patterns, sentiment, and willingness to pay.
• Multilingual Support: Processes and analyzes calls in Hindi, English, and 46 other international languages with high accuracy.
• Flexible Deployment: Offers both on-premise and cloud deployment options, with cloud-agnostic capabilities.
• Automated Workflows: Enables automation of various business processes based on conversation analysis.

Benefits

• Improved Team Performance: Provides data-driven insights to optimize team training and performance.
• Accelerated Sales: Identifies sales opportunities and helps improve sales strategies.
• Enhanced Debt Collections: Improves efficiency and effectiveness of debt collection processes.
• Boosted Customer Experience: Helps identify areas for improvement in customer service and satisfaction.
• Ensured Compliance: Assists in maintaining regulatory compliance.
• Better Decision-Making: Provides a comprehensive understanding of customers, enabling data-driven decisions.

Use Cases

• Sales Optimization: Analyze sales calls to identify successful strategies and areas for improvement.
• Customer Service Enhancement: Gain insights into customer feedback to improve service quality.
• Debt Collection Improvement: Optimize collection strategies based on customer interaction analysis.
• Brand Monitoring: Track brand perception and identify areas for improvement.

InteliConvo® empowers businesses to transform customer conversations into actionable insights, driving growth and success.