impaction.ai: Unlocking the Power of Conversational AI Data

impaction.ai is an analytics tool specifically designed for AI-native products with conversational interfaces, leveraging Large Language Models (LLMs). It empowers product teams to deeply understand user behavior and preferences through insightful analysis of conversational data.

Features

• Seamless Data Integration: Connects easily to various data sources including AWS S3, GCP BigQuery, PostgreSQL, and MySQL via a user-friendly SDK.
• Columbus Copilot: A powerful natural language search tool enabling efficient discovery of specific conversations, facilitating tailored recommendations and in-depth analysis. Allows for easy saving, grouping, and monitoring of conversations.
• Advanced Analysis: Goes beyond traditional sentiment analysis by capturing subjective conversational nuances, such as identifying user difficulties with specific words.
• SOC II Type 1 Certified: Ensures compliance and robust data security.

Benefits

• Actionable Insights: Gain both qualitative and quantitative understanding of user interactions, leading to data-driven product improvements.
• Improved User Experience: Identify pain points and areas for optimization within the conversational flow.
• Enhanced Product Development: Make informed decisions based on real user feedback, improving product features and overall user satisfaction.
• Personalized Support: Receive individualized support tailored to your specific product and business needs.

Use Cases

• Analyzing user feedback from AI-powered chatbots.
• Identifying common issues and frustrations within conversational interfaces.
• Optimizing conversational flows for improved user engagement.
• Tracking key performance indicators (KPIs) related to user interactions.

impaction.ai provides a unique approach to analyzing conversational data, helping AI-native product teams unlock valuable insights for continuous improvement.