Idiomatic: Uncover the "Why" Behind Customer Feedback

Idiomatic is a cutting-edge AI-powered customer intelligence platform transforming raw customer feedback into actionable insights. By analyzing data from various sources – including surveys, support tickets, app reviews, and social media – Idiomatic provides a comprehensive "voice of the customer" image. This allows businesses to understand customer needs, pain points, and sentiment with unprecedented clarity.

Features

• AI-Powered Analysis: Advanced AI analyzes all types of customer feedback, eliminating the need for manual analysis and general text analytics.
• Customizable Data Labels: Organize feedback into easy-to-understand categories for efficient analysis.
• AI-Generated Summaries: Quickly grasp key insights with automatically generated summaries of support tickets.
• Custom Sentiment Analysis: Tailor sentiment analysis models to your specific business needs.
• User Segmentation: Create and track different user segments to understand unique needs.
• Automated Ticket Routing: Improve efficiency by automatically routing and escalating support tickets based on issue severity.
• Custom Reporting: Build, schedule, and share custom reports on customer issues.
• Cost Analysis: Calculate the fully-loaded cost per ticket across different channels, segments, and issues.

Benefits

• Streamlined Support Operations: Improve efficiency and reduce response times.
• Cost Reduction: Optimize support processes and lower operational costs.
• Improved Product Satisfaction: Gain valuable insights to improve products and services based on customer feedback.
• Data-Driven Decision Making: Make informed decisions based on a complete understanding of customer needs.

Use Cases

• Customer Support Teams: Improve response times, resolve issues more effectively, and reduce costs.
• Customer Experience Teams: Gain a deeper understanding of customer journeys and identify areas for improvement.
• Product Teams: Use feedback to inform product development and prioritize features based on customer needs.

Idiomatic empowers businesses to leverage customer feedback for significant improvements in product development, customer satisfaction, and operational efficiency.