Haptik

Haptik: AI-Powered Conversational CRM

Haptik is an AI-driven Conversational CRM designed to revolutionize how enterprises manage their customer lifecycle. Leveraging Generative AI, it offers a comprehensive suite of tools to streamline operations across customer support, marketing, and sales.

Features

Contakt Suite: A unified platform for managing cross-channel customer conversations.
AI-Powered Web Q&A: Instantly answers customer questions on your website.
AI-Powered Sales Assistant: Automates and enhances sales interactions.
Smart Agent Chat with AI Co-pilot: Provides agents with real-time AI assistance for efficient query resolution.
Intelligent Analytics: Tracks user behavior and provides comprehensive performance insights for both bots and agents.
Interakt Solution: Enables extensive WhatsApp campaigns for increased user engagement and marketing ROI.
Contextual Inbox: Provides support agents with AI-powered chat prompts, pre-loaded customer details, and intent detection.
24/7 Support: Offers dynamic responses to customer queries with CRM & Web API integration.

Benefits

Improved Customer Support: Faster response times, increased efficiency, and enhanced customer satisfaction.
Streamlined Sales Processes: Automated interactions and improved conversion rates.
Enhanced Marketing Campaigns: Increased engagement and improved ROI through targeted WhatsApp campaigns.
Data-Driven Insights: Comprehensive analytics for identifying areas for improvement and optimizing performance.
Increased Operational Efficiency: Automation of repetitive tasks, freeing up human agents to focus on complex issues.

Use Cases

Customer Service: Handling a high volume of inquiries across multiple channels.
Sales & Lead Generation: Qualifying leads and guiding customers through the sales funnel.
Marketing Automation: Executing targeted campaigns and measuring their effectiveness.

Haptik empowers businesses to deliver exceptional customer experiences while optimizing their operational efficiency through the power of AI.