Haptik: AI-Powered Conversational CRM

Haptik is an AI-driven Conversational CRM designed to revolutionize how enterprises manage their customer lifecycle. Leveraging Generative AI, it offers a comprehensive suite of tools to streamline operations across customer support, marketing, and sales.

Features

• Contakt Suite: A unified platform for managing cross-channel customer conversations.
• AI-Powered Web Q&A: Instantly answers customer questions on your website.
• AI-Powered Sales Assistant: Automates and enhances sales interactions.
• Smart Agent Chat with AI Co-pilot: Provides agents with real-time AI assistance for efficient query resolution.
• Intelligent Analytics: Tracks user behavior and provides comprehensive performance insights for both bots and agents.
• Interakt Solution: Enables extensive WhatsApp campaigns for increased user engagement and marketing ROI.
• Contextual Inbox: Provides support agents with AI-powered chat prompts, pre-loaded customer details, and intent detection.
• 24/7 Support: Offers dynamic responses to customer queries with CRM & Web API integration.

Benefits

• Improved Customer Support: Faster response times, increased efficiency, and enhanced customer satisfaction.
• Streamlined Sales Processes: Automated interactions and improved conversion rates.
• Enhanced Marketing Campaigns: Increased engagement and improved ROI through targeted WhatsApp campaigns.
• Data-Driven Insights: Comprehensive analytics for identifying areas for improvement and optimizing performance.
• Increased Operational Efficiency: Automation of repetitive tasks, freeing up human agents to focus on complex issues.

Use Cases

• Customer Service: Handling a high volume of inquiries across multiple channels.
• Sales & Lead Generation: Qualifying leads and guiding customers through the sales funnel.
• Marketing Automation: Executing targeted campaigns and measuring their effectiveness.

Haptik empowers businesses to deliver exceptional customer experiences while optimizing their operational efficiency through the power of AI.