Glass: Omnichannel Customer Relationship Automation

Glass is a powerful AI-driven CRM system designed to streamline and automate customer interactions across all channels. It integrates seamlessly with WhatsApp, live chat APIs, Instagram, and QR codes, providing a unified view of your customers.

Features

• Multi-channel Engagement: Interact with customers on their preferred platforms – websites, social media, and messaging apps.
• AI-powered Chatbots: Provide 24/7 personalized support and resolve customer issues automatically.
• Automated Tasks: Streamline repetitive processes like product registration, warranty claims, and feedback collection, freeing your team for strategic initiatives.
• Sales & Order Management: Track orders and deliveries directly within the chat interface.
• Advanced Analytics: Gain real-time insights into customer behavior, predict needs, and optimize marketing and operational strategies.
• Anti-counterfeiting: Protect your brand with unique product codes.

Benefits

• Increased Efficiency: Automate tasks and reduce manual workload.
• Improved Customer Satisfaction: Provide personalized, proactive support across all channels.
• Enhanced Brand Reputation: Proactive engagement and improved resolution rates build trust.
• Higher Sales & Reduced Costs: Streamlined processes contribute to increased sales and reduced operational expenses.
• Data-Driven Decision Making: Leverage real-time customer insights to optimize your offerings.

Use Cases

• Product Registration & Warranty Management: Automate the entire process, reducing administrative burden.
• Customer Support: Provide instant, personalized support through AI-powered chatbots.
• Marketing & Sales: Leverage customer insights to personalize campaigns and improve conversion rates.
• Brand Protection: Safeguard your brand against counterfeiting.

Glass empowers businesses to build stronger customer relationships, increase efficiency, and drive growth through seamless omnichannel automation and intelligent insights.