Gladly Sidekick: Revolutionizing Customer Self-Service with AI

Gladly Sidekick is an AI-powered automation platform designed to personalize customer self-service, complementing agent-assisted support. Built upon Gladly's people-centered approach and leveraging the acquired Thankful technology, Sidekick uses generative AI and no-code automation to create seamless customer experiences.

Features

• Personalized Self-Service: Sidekick delivers tailored experiences through Self Service Threads, going beyond simple FAQs.
• Generative AI & No-Code Automation: Powerful AI capabilities combined with easy-to-use automation tools enable rapid deployment and scaling.
• Transaction Processing: Sidekick handles complex tasks such as returns, exchanges, and order management, resolving issues, not just answering questions.
• Integration with Gladly Hero: Seamlessly integrates with Gladly's agent-assisted platform for a holistic customer service solution.

Benefits

• Reduced Agent Workload: Enables customers to resolve issues independently, freeing up agents for more complex cases.
• Improved Customer Satisfaction: Provides personalized, efficient self-service, leading to happier customers and increased loyalty.
• Scalable Solution: Handles increasing customer volume without compromising service quality.
• Enhanced Brand Experience: Allows businesses to maintain brand voice and personality throughout the self-service experience.

Use Cases

• Streamlining Routine Requests: As demonstrated by Crate & Barrel, Sidekick handles common tasks like returns and exchanges efficiently.
• Empowering Customer Happiness Teams: Bombas uses Sidekick to reduce workload on their team by empowering customers with self-service options.
• Intelligent Agent Routing: Sidekick can intelligently direct customers to the most appropriate agent based on real-time context.

Gladly Sidekick empowers businesses to deliver radically personal customer experiences by combining the power of AI with a human-centric approach.