EdgeTier: Real-Time AI for Enhanced Customer Engagement

EdgeTier is a real-time AI software designed to revolutionize customer engagement by providing actionable insights from conversations. It empowers customer service teams to improve efficiency and elevate agent performance, ultimately driving customer retention and satisfaction.

Features

• Sonar: Real-time trend detection for rapid response to customer communication shifts.
• Index: Flexible, meaning-based search and tagging to quantify unstructured data.
• Coach: Comprehensive performance analysis for agents across all interactions.
• Assist: Personalized agent prompts for faster, more effective responses.
• Multilingual Support: Seamless operation across languages, time zones, and cultures.
• Seamless Integrations: Compatibility with major platforms like Salesforce, Live Person, Zendesk, and Kustomer.
• Galaxy-Class Scalability: Processes millions of messages daily, ensuring real-time communication.

Benefits

• Improved Efficiency: Streamlines workflows and empowers agents to handle more interactions effectively.
• Enhanced Responsiveness: Real-time insights enable proactive responses to evolving customer needs.
• Increased Customer Satisfaction: Proactive service and personalized interactions lead to happier customers.
• Data-Driven Decision Making: Accessible data analysis helps identify trends and improve strategies.
• Boosted Agent Performance: Coaching tools and personalized prompts enhance agent skills and confidence.

Use Cases

EdgeTier is ideal for contact centers with 20+ agents seeking to optimize their operations and improve customer experience. It's successfully implemented by companies like Abercrombie & Fitch, CarTrawler, and Codere Online.

EdgeTier empowers customer engagement teams with advanced AI to unlock customer reality, drive retention, and achieve superior customer satisfaction.