Desku: Revolutionizing Customer Support

Desku is a powerful help desk software designed to enhance customer support and boost retention by unifying communication channels. It integrates live chat, email, and social media into a single, centralized platform, streamlining interactions and fostering customer loyalty.

Features

• Unified Communication: Combines live chat, email, and social media inboxes for efficient message management.
• AI-Powered Assistance: Offers an intelligent assistant for instant responses and automated support, even outside of business hours.
• E-commerce Integration: Supports popular platforms like WooCommerce, Ecwid, and Shopify.
• Robust Helpdesk Functionality: Includes ticket management, macros, customizable views, and ticket automation.
• Advanced Live Chat: Features instant support, shortcuts, customizable chat forms, and real-time notifications.
• Custom Chatbot Builder: Create your own chatbots using a user-friendly drag-and-drop interface.
• Shared Inboxes & Knowledge Base: Provides shared email and social media inboxes alongside an AI-powered customer knowledge base.
• Upcoming Marketing Features: Future updates will include forms, landing pages, marketing automation, email sequences, and an email template builder.

Benefits

• Improved Customer Satisfaction: Provides faster response times and a more unified support experience.
• Increased Efficiency: Streamlines communication and automates repetitive tasks.
• Enhanced Customer Loyalty: Fosters stronger relationships through efficient and personalized support.
• Scalable Solution: Adaptable to various industries, including retail, education, and NGOs.
• Intuitive Interface: Designed for ease of use and quick adoption.

Use Cases

Desku is ideal for businesses of all sizes seeking to improve customer service and streamline their communication processes. Its adaptability makes it suitable for various sectors, from e-commerce retailers to educational institutions and non-profit organizations.

Desku empowers businesses to deliver exceptional customer support through its innovative features and intuitive design.