Deskflow: Revolutionizing Employee Experience with AI

Deskflow is an employee experience platform leveraging conversational AI to streamline HR and IT support for mid-size organizations. Its core functionality centers around Alfred, an AI assistant trained on your company's internal knowledge base and integrated with your HRIS and ITSM systems.

Features

• Intelligent Automation: Alfred handles over 100,000 common employee queries and requests with human-like accuracy, automating responses and significantly reducing response times.
• Ticket Management: Alfred auto-creates and assigns tickets to the most appropriate agent based on ticket content, optimizing workflow efficiency.
• Seamless Integrations: Deskflow integrates with multiple platforms, granting Alfred access to your entire knowledge base and enabling it to take direct action.
• Enhanced Productivity: Alfred automates HR and IT support tasks, freeing up your help desk team and improving overall productivity.

Benefits

• Increased Efficiency: Experience up to a 90% reduction in time spent on employee communication and a 50% reduction in time to resolve employee issues.
• Improved Employee Experience: Provide effortless communication and speedy access to crucial information, reducing employee churn. Employees gain 90% faster access to critical information.
• Cost Savings: Significantly reduce operational costs associated with manual HR and IT support.
• Enhanced Team Support: Free up your help desk team to focus on more complex issues.

Use Cases

• HR Support: Automate responses to common HR inquiries, such as benefits information, leave requests, and policy questions.
• IT Support: Quickly resolve common IT issues, such as password resets, software troubleshooting, and hardware requests.
• Knowledge Base Access: Provide employees with instant access to crucial information through a conversational interface.

Deskflow empowers your organization with an AI-powered solution that streamlines operations, enhances employee satisfaction, and boosts overall efficiency.