Deflekt.ai: Automate Customer Support Emails

Deflekt.ai is an AI-powered solution designed to streamline your customer support workflow by automatically responding to emails before they reach your inbox. This frees up your support team to focus on complex issues, improving response times and overall efficiency. Utilizing either your existing AI chatbot or Deflekt.ai's built-in bot, you can automate responses and significantly reduce your support ticket volume.

Features

• Automated Email Replies: Deflect emails automatically using your own AI chatbot or Deflekt.ai's integrated bot.
• Inbox Alias: Set up a dedicated inbox alias for seamless automated processing.
• Data Extraction & Answer Fetching: The AI intelligently extracts key information from emails and provides relevant answers.
• Fallback System: A robust fallback mechanism ensures email handling even when the AI is deactivated or plan limits are reached.
• Customer Reply Option: Customers can reply to incorrect AI responses, allowing for human intervention when needed.
• Comprehensive Dashboard: Monitor key metrics like email ingestion and deflection rates for performance tracking.
• Multiple Integrations: Integrate with various AI chatbot providers such as Mendable, AskAI, and Chatbase. Alternatively, leverage Deflekt.ai's built-in AI capabilities by inputting URLs or knowledge base sitemaps.
• Multi-lingual Support: Create email templates in various languages, leveraging the multi-lingual capabilities of most supported AI providers.

Benefits

• Reduced Support Ticket Volume: Automate simple inquiries, freeing your team's time.
• Improved Response Times: Provide instant answers to common questions.
• Increased Efficiency: Streamline your support workflow and boost productivity.
• Cost Savings: Reduce the need for extensive human intervention in handling routine inquiries.

Use Cases

• E-commerce Businesses: Automate responses to order updates, shipping inquiries, and return requests.
• SaaS Companies: Handle common technical questions and onboarding inquiries automatically.
• Customer Service Departments: Reduce the volume of routine emails, improving overall customer satisfaction.

Deflekt.ai offers a range of pricing plans, including a free option, to suit various business needs, empowering you to efficiently manage your customer support emails.