CX Assist: AI-Powered Email Automation for Enhanced Customer Experience

CX Assist is an AI-powered solution designed to automate email responses, boosting efficiency and improving customer satisfaction. It leverages AI to craft personalized replies tailored to individual clients, freeing your team to focus on higher-priority tasks.

Features

• AI-Driven Email Responses: Generates personalized responses based on your uploaded knowledge base (txt, csv, doc, pdf).
• Customizable Rules: Set rules based on personality, urgency, and keywords to route emails to the AI or human representatives.
• Inbox Autopilot: Automatically reads and replies to unread messages.
• Custom Personas: Define distinct reply styles for Sales, Support, and Generalist roles.
• Flexible Configuration: Set custom check intervals for response frequency and create ignore lists for specific domains or emails.
• Human-in-the-Loop: Auto-assigns specific emails for manual review and reply by human agents.
• AI Training: Easily train the AI using your company content, product documents, and more.
• Google Email Integration: Seamlessly integrates with Google email accounts.

Benefits

• Increased Efficiency: Automate routine email responses, freeing up your team's time.
• Improved Customer Experience: Deliver personalized and timely responses to every client.
• Enhanced Productivity: Focus your team on high-impact activities.
• Scalable Solution: Handle increasing email volumes with ease.
• Transparent Pricing: Simple plans based on monthly email volume.

Use Cases

• Customer support teams needing to handle large volumes of inquiries.
• Sales teams aiming to automate follow-ups and personalized outreach.
• Businesses seeking to improve response times and enhance customer satisfaction.

CX Assist empowers businesses to streamline their email communication and deliver exceptional customer experiences through efficient AI-powered automation.