Cascading AI: Automating Banking Processes with Advanced AI

Cascading AI is a powerful AI-driven solution designed to automate various manual banking processes, significantly improving efficiency and customer satisfaction. It leverages advanced AI agents to handle complex tasks across multiple banking functions.

Features

• Automated Document Collection: Streamlines document gathering for loan applications, account openings, and KYC/KYB procedures via text, email, or phone calls. Supports various document types including pay stubs, bank statements, and tax returns.
• Intelligent Document Analysis: Analyzes collected documents, identifies discrepancies, and automatically follows up with clients for resolution.
• AI-Powered Customer Service: Clusters customer complaints, identifies key concerns, and generates policy-compliant responses, leading to faster resolution times.
• Back-Office Automation: Automates tasks like payments exception handling and securities settlement, navigating core banking systems to gather information and make recommendations. Handles complex non-STP exceptions.

Benefits

• Increased Conversion Rates: Faster and more efficient document collection improves application processing speeds.
• Reduced Operational Costs: Automates manual tasks, reducing labor costs and improving overall efficiency.
• Improved Customer Satisfaction: Faster response times and efficient issue resolution lead to happier customers.
• Enhanced STP Rates: Reduces manual intervention in back-office processes, leading to higher Straight-Through Processing rates.

Use Cases

• Loan Application Processing
• Account Opening
• KYC/KYB Compliance
• Customer Service Support
• Payments Exception Handling
• Securities Settlement

Cascading AI integrates seamlessly with leading core banking systems, offering a comprehensive and efficient solution for modern banking operations.