Capacity: AI-Powered Support Automation

Capacity is an AI-driven platform revolutionizing customer support. It centralizes your existing tech stack, enabling seamless communication and automation to significantly improve support processes.

Features

• Knowledge Base & Articles: Quickly access information and answer FAQs, empowering agents with readily available knowledge.
• Chatbots & Helpdesk: Offer AI-powered self-service with seamless human escalation for complex issues, ensuring rapid resolution for customers.
• Workflows & Automations: Automate repetitive tasks, saving valuable time and resources for your support team.
• SMS & Livechat: Engage customers instantly through their preferred channels, providing immediate support and enhancing accessibility.
• Dev Platform & Apps: Easily integrate with existing applications and customize workflows for a tailored support experience.

Benefits

• Increased Efficiency: Automate tasks and empower agents to resolve issues faster.
• Streamlined Processes: Centralize your support operations for better organization and control.
• Improved Customer Experience: Provide quick, efficient, and personalized support across multiple channels.
• Reduced Costs: Optimize resource allocation and minimize the time spent on repetitive tasks.
• Enhanced Agent Productivity: Equip your team with the tools they need to provide exceptional support.

Use Cases

Capacity is ideal for businesses seeking to improve their customer support operations, regardless of size or industry. It's particularly beneficial for companies with high support volumes, complex workflows, or a need for multi-channel communication.

Capacity is a comprehensive AI-powered support automation platform designed to enhance efficiency, streamline processes, and ultimately deliver a superior customer support experience.